Consumer Rights

  1. Access to reliable and safe electric power consistent with the power supply network a particular area
  2. Receive clear and complete billing information about charges, terms and conditions for available service, and to be charged only according to
  3. Receive accurate and timely bills
  4. Access information about Service Connection, Quality of Service, Meter Reading, Billing Procedure, Service Charges, Price Structure, Complaint Procedures, Disconnection & Termination of Services, and Pay points
  5. Receive advanced notification of Service Termination, and be told of Circumstances under which service will be terminated
  6. Access fair, courteous and expeditious complaint resolution mechanisms to redress grievance’s and seek settlement measures
  7. Be treated equally to other similar Customers

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